At Mikal Explore, we strive to deliver your outdoor and travel products quickly and safely. Please review our shipping policy below to understand our process and timeframes.
1. Shipping Locations:
If your area is outside our delivery zone, we will contact you to explore alternative arrangements.
2. Processing Time:
Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Time:
Standard delivery time is 3–7 business days after dispatch, depending on your location.
Remote or rural areas may take up to 10 business days.
4. Shipping Charges:
Any additional charges (e.g., for bulky items) will be mentioned at checkout before order confirmation.
5. Order Tracking:
Once your order is shipped, you will receive a tracking number via SMS or email to monitor your delivery status.
6. Cash on Delivery (COD):
We offer Cash on Delivery for all orders. Please ensure someone is available at the delivery address to receive the item and make the payment.
7. Delayed Deliveries:
We aim to deliver within the stated timeframes. However, delays may occur due to weather conditions, courier issues, or high-demand seasons. We will keep you informed in such cases.
8. Incorrect Address Disclaimer:
Customers are responsible for providing accurate shipping information. Mikal Explore is not liable for delays or non-delivery due to incorrect or incomplete addresses.
9. Contact Us:
For questions or concerns regarding shipping, please contact us at:
📧 [email protected]